Shipping And Returns🚚
DELIVERY & RETURNS
All our parcels will be shipped within three working day, your parcel will be sent using a trackable service and will need to be signed for upon receipt of the items.
Additional shipping charges are as follows:
Europe Track & Trace £25.00
Goods must be returned unworn and undamaged. You can post your item back to us and a refund will be issued upon receiving the item, shipping costs are exempt from this. Any item received after the 14 day period will be returned back to the sender with no refund made. One exception for returns is underwear & swimwear, due to hygiene reasons underwear cannot be returned. If there is a manufacturing fault with your garment you are welcome to return the items back.
HOW DO I RETURN SOMETHING TO YOU?
You can make your own arrangements through any postal carrier but we recommend you use one that can give you a 'Certificate of Posting' because unfortunately, we can't take responsibility for the parcel until it reaches us.
If you choose to send with Royal Mail we recommend all items are sent recorded delivery, if you have sent your item recorded delivery you will be given a slip with a tracking number e.g. DH 1234 5678 9GB if you enter this on the Royal Mail website you will be able to see if the item has been delivered to us and who has signed for the item. Once your order has been refunded you will receive a confirmation email.
A confirmation email will be sent once the item has been thoroughly checked and refunded.
Make sure you let us know your original order number, which items you have returned and any delivery reference numbers when you contact us.
Our Return Address is:
34 Constable Avenue
If you have any more queries you can contact us at ;
firstname.lastname@example.org OR Dan@vivereliberare.com